Recently, Weichai officially released the second-generation new products of mining power, and the mining service base was also officially inaugurated. This base is a dedicated service solution for mining power created by Weichai in response to the problems of high cost, low availability and poor returns in traditional mining engine services. It has reshaped the service standards and is fully committed to promoting the mining power service into a new era.

Weichai's mining power service solution has launched a series of specific service measures to provide customers with all-round, high-value and high-return service guarantees and experiences.

7 service policies

We offer the longest guarantee period in the industry, the best cost-effectiveness for major overhauls, on-site expert support, and return to the factory for fine repairs. Within three years, all training, technical support, and parts delivery costs are waived. We safeguard the operation of mines with high-value services.

Brand-new rigid mining truck dedicated W-TCO

For customers with maintenance capabilities, Weichai has launched the Star Shield package, which offers direct supply of genuine parts and provides major repair package services. In response to the full life cycle maintenance and repair needs of customers, we offer the Golden Shield Package. The first year is free, and the remaining three years are spent on engine management by proxy. With a rolling battery life cycle of four years, we ensure worry-free operation.

Pre-positioned service

Weichai has set up a dedicated forward warehouse with spare parts package and green channel for rapid supply in the mining area or its surrounding areas. Orders can be dispatched within 5 minutes, responses within 10 minutes, minor repairs within 6 hours and medium repairs within 24 hours. By pre-positioning resources such as personnel and spare parts, the response is fast, spare parts are fast, and maintenance is fast.

Diversified cooperative service model

In response to the actual needs of customers, we provide selectable and combinable customized services to create a dedicated "equipment manager" for each customer and enhance the professionalism of our services.

Weichai has been deeply engaged in the mining industry for many years, possessing a strong service channel and abundant spare parts reserves. In the next step, it plans to establish 10 mining service bases, assemble a team of over 500 experts covering technology, quality, and service, and dispatch 100 on-site experts to provide exclusive services and on-site expert support, getting closer to customers and making them feel more at ease.

Efficient, economical and considerate

Break boundaries, set benchmarks, and surpass

Weichai has reached a new height in mining services

Creating greater value for customers